Anyone living in India may be well averse with Croma, a Tata enterprise for electronic goods.
Today I went there to buy headphones. Before me was a lady who had bought an antivirus software two days ago because there was a free 8gb usb drive with it. She went home and found that the usb drive was not working - and so she came to return it.
The salesman says "we can't give you another drive because you opened it". How exactly is she supposed to know that the usb drive isn't working without opening it? Leaving the judgement aside that she was stupid enough to buy antivirus for a "free 8gb" drive, It saddens me to know that a Tata enterprise treats its customers in such a way!
For India, I think the one name is amazing values is Tata, and if they're doing this, I think we can let the rest of the big names in country rot anyway. Sorry for being so harsh. But in the big names, Tata is one of the most "customer-oriented", if you will.
Now if the salesman simply told her that they can't replace free drives because they're.. Free, that would be acceptable. But to make a stupid reason up like the one he did is just sad.
If somehow the executives that handle Croma at Tata get to reading this: do something about your customer service execs.
PS. EVERY SINGLE exec was playing with the iPad when I walked in. Time to make some changes, perhaps?
--
TRB
Today I went there to buy headphones. Before me was a lady who had bought an antivirus software two days ago because there was a free 8gb usb drive with it. She went home and found that the usb drive was not working - and so she came to return it.
The salesman says "we can't give you another drive because you opened it". How exactly is she supposed to know that the usb drive isn't working without opening it? Leaving the judgement aside that she was stupid enough to buy antivirus for a "free 8gb" drive, It saddens me to know that a Tata enterprise treats its customers in such a way!
For India, I think the one name is amazing values is Tata, and if they're doing this, I think we can let the rest of the big names in country rot anyway. Sorry for being so harsh. But in the big names, Tata is one of the most "customer-oriented", if you will.
Now if the salesman simply told her that they can't replace free drives because they're.. Free, that would be acceptable. But to make a stupid reason up like the one he did is just sad.
If somehow the executives that handle Croma at Tata get to reading this: do something about your customer service execs.
PS. EVERY SINGLE exec was playing with the iPad when I walked in. Time to make some changes, perhaps?
--
TRB
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